ANALYSIS OF FACTORS INFLUENCING THE OUTPATIENT PATIENT EXPERIENCE DURING MRI AT QUANG NINH GENERAL HOSPITAL
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Abstract
Abstract
Introduction: Magnetic Resonance Imaging (MRI) is an advanced imaging technique that is increasingly applied in medical diagnostics. In addition to its technical expertise, the patient experience during MRI, particularly among outpatient patients, is a critical factor influencing satisfaction and engagement with healthcare facilities. This study aims to analyze the factors affecting the outpatient patient experience at Quảng Ninh General Hospital and to propose solutions to enhance the overall quality of healthcare services.
Objectives: This study aims to assess the level of outpatient experience and to examine the factors that influence patient experience during magnetic resonance imaging (MRI) procedures.
Methods: This is a cross-sectional descriptive study conducted on 230 outpatient patients aged ≥18, who were prescribed MRI without the use of contrast agents at Quảng Ninh General Hospital from March to September 2024.
Results: The average waiting time was 57.1 ± 45.1 minutes, and the average scanning time was 8.8 ± 2.4 minutes. The overall patient experience score was 4.2 ± 0.7, with 87.9% of patients reporting being satisfied or very satisfied. The experience score for staff guidance and explanation was 4.6 ± 0.5, patient positioning was 4.4, lighting was 4.3, temperature was 4.2, and noise was 3.7 (p < 0.0001). Additionally, 98.7% of patients were willing to undergo MRI if clinically necessary, and 61.3% would definitely return and recommend the MRI service to others.
Conclusion: The patient experience during MRI is influenced by a variety of technical and psychological factors, with communication from healthcare staff and the MRI environment playing key roles. To enhance the positive experience, it is necessary to optimize technical procedures, reduce noise, improve healthcare staff communication skills, and manage waiting times more efficiently.
Keywords
Magnetic Resonance Imaging, Patient Experience, Healthcare Service Quality, Influencing Factors, Outpatient Patients, Hospital
Article Details
References
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